Refund policy

We want you to be completely satisfied with your purchase. If you're not happy with your item, we're here to help!

Eligibility: Items can be returned within 15 days of receiving your order.
Condition: Items must be in the same condition as received, including all original packaging, accessories, and manuals. Open box items must be returned in the condition they were advertised.

Initiate a Return: Contact our customer service team via info.rellc9@gmail.com within 15 days of receiving your item to initiate a return. Provide your order number, reason for return, and any supporting documentation (like photos).
Approval Required: All returns must be approved by our team before being accepted. Unauthorized returns will not be processed.
Return Label: Once your return is approved, we’ll provide you with a prepaid return shipping label. Attach this label to your package.
Shipping: Drop off your package at the nearest shipping center. Please retain the tracking number for your records.

Inspection: Once we receive your return, our team will inspect the item to ensure it meets the return criteria.
Refund Method: Refunds will be processed within 5-7 business days after inspection. The refund will be issued to the original payment method used during purchase.
Shipping Costs: Original shipping fees are non-refundable unless the return is due to a defect or mistake on our part.

Product Exchange: If you'd prefer an exchange instead of a refund, simply indicate this when you contact us. We'll do our best to provide you with a replacement item, subject to availability.
Processing Time: Exchanges are typically processed within 5-7 business days after we receive the returned item.

Final Sale: Some items are marked as "Final Sale" and cannot be returned. This includes clearance items, gift cards, and digital products.
Condition-Specific: Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a full refund.

Fee: A restocking fee of 15% may be applied to returns that are not due to defects or shipping errors.
Exemptions: This fee will not apply to defective items or errors on our part.

Note: We've implemented a restocking fee to help keep our prices low and ensure that we can continue to offer you the best deals.

Tracking: We reserve the right to track return patterns. Customers with an unusually high return rate may be restricted from making future returns.
Denial of Returns: Returns that do not comply with our policy, or where abuse is suspected, may be refused.

Note: To keep our prices competitive, we monitor returns to prevent abuse. This helps us maintain low prices for all customers.

Report Issues: If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We’ll arrange for a replacement or refund.
Proof Required: Please provide photos or videos of the damaged or defective item when contacting us.

We're Here to Help: Our customer support team is available [Mon - Fri 9AM - 6PM] to assist you with any questions or concerns about your return.
Contact Us: Reach us at info.rellc9@gmail.com for prompt and friendly assistance.